Privacy Policy for Excellence Garage Door

Effective Date: 05/2023

This Privacy Policy explains how Excellence Garage Door Inc (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses information and data when you use our services or interact with our website.

1. Information We Collect

We collect information directly from you when you contact us, request a quote, or book a service. We also collect data automatically when you use our website.

A. Personal Information You Provide

This includes information that can be used to identify you and facilitate service delivery:

• • Contact Information: Name, phone number, email address, and service address.

• • Service Details: Information about your garage door repair or installation needs.

• • Payment Information: Payment card details, which are processed securely by a third-party payment processor. We do not store full payment card numbers on our servers.

B. Usage Data (Collected Automatically)

When you visit our website, we may automatically collect certain non-personal information through cookies and analytics tools (like Google Analytics):

• • Device Information: IP address, browser type, operating system.

• • Browsing Activity: Pages visited, time spent on pages, and referring website links.

2. How We Use Your Information

We use the information we collect for the following business purposes:

• • To Provide Services: To schedule appointments, provide estimates, and complete the requested garage door repair or installation.

• • Communication: To contact you regarding your service status, confirm appointments, send invoices, and respond to your inquiries.

• • Marketing (With Consent): To send you promotional materials, special offers (like our Black Friday deal), and service reminders, where you have given your explicit consent.

• • Improvement: To analyze usage of our services and website to improve our offerings and customer experience.

3. Sharing and Disclosure of Your Information

We do not sell, trade, or rent your Personal Information to marketing companies. We only disclose your information in the following limited circumstances:

• • Service Providers: We share necessary information with trusted third parties who perform services on our behalf, such as technicians, payment processors, and email marketing platforms. These providers are required to maintain the confidentiality of your information.

• • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation.

4. Security

We implement reasonable technical and organizational measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Rights and Choices

You have the right to request access to the personal information we hold about you, request corrections, or withdraw your consent to receive marketing communications at any time by contacting us directly.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Effective Date.”

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Excellence Garage Door

Email: excellencegaraged@gmail.com

Phone: 818-419-6849