Terms and conditions
Terms of Service and Quotation (Garage Door and Gate Services - California)Please review the following clauses which constitute the legal terms and conditions ("The Terms") applicable to your acceptance of the quote and the purchase of installation, repair services, and products ("The Services" or "The Products") from us ("The Company"). Your agreement to these Terms is required to receive the service.
1. General and Quotation
> Acceptance: By accepting the quote, signing a work agreement, or authorizing a Company technician to commence work, the Customer acknowledges that they have read, understood, and agree to all the Terms outlined in this document.
> Quotation Validity: The quotation provided to the Customer is valid for a period of 30 days. After this period, prices and availability are subject to change
.> Repairs/Changes: If additional needs are discovered during the execution of the work that were not included in the original quote (such as extra parts or unforeseen labor), the additional work will only be performed after receiving explicit Customer approval and updating the price.
> Governing Law: These Terms shall be governed by the laws of the State of California.
2. Pricing and Payment
> Payment for Services: Full payment for the Services and Products is due immediately upon completion of the work, unless other payment terms have been agreed upon in writing in advance.
> Payment Methods: Payment can be made using:
Cash / Check
Zelle / Venmo
Credit Card (A processing fee may apply).
> Non-Payment: Failure to make timely payment may result in charges for late payment interest and collection fees in accordance with the law.
> Dispute Resolution & No Chargeback Policy: Customer agrees that any disputes regarding the quality of work or pricing must be addressed directly with The Company under the terms of our Limited Warranty (Section 3). By signing the work order and providing payment via credit card, Customer waives the right to initiate a credit card chargeback for services rendered or custom materials ordered. Any unauthorized chargeback will be considered a breach of contract, and Customer agrees to pay an administrative recovery fee of $150.00 plus any associated legal or collection costs.
3. Limited Warranty for Products and Services
> Labor Warranty: The Company provides a warranty on the quality of the installation/repair work for a period of [Insert Time, e.g., 90 days] from the date of work completion. This warranty covers failures directly resulting from the execution of our work.
> Parts Warranty: The warranty for installed parts and products shall be according to the warranty provided by the part manufacturer, or for a period of [Insert Time, e.g., 1 year], whichever is later.
> Exclusions: The warranty does not apply to:
> Normal Wear and Tear: Cables, springs, belts, rollers, and other components subject to natural wear and tear.
> Customer Damage: Damage caused by improper use, lack of customer maintenance (e.g., failure to lubricate components), accident (such as vehicle impact), or attempted repair by an unauthorized party.
> Force Majeure: Damage caused by weather, natural disasters, fire, or power surges/outages.
4. Work Cancellation & Custom Orders
> Custom Orders & Non-Refundable Deposits: Deposits for custom-ordered garage doors or specialized parts are strictly non-refundable once the order has been submitted to the manufacturer. Because these items are manufactured to specific dimensions for the Customer’s property, they cannot be returned or resold. In the event of cancellation after the order is placed, the Customer remains liable for the cost of the materials.
> Cancellation Before Work Begins (Standard Service): For standard repairs, the Customer may cancel the quote before the commencement of work. If special spare parts have been purchased, the Company reserves the right to charge for the cost of those parts and a restocking fee.
> Cancellation After Work Begins: In case of cancellation after work has commenced, the Customer will be charged for the labor performed up to the moment of cancellation and for the full cost of all installed or non-returnable parts.
5. Worksite Access
Readiness: Customer is responsible for ensuring the garage/work area is accessible and cleared of any vehicles or obstructions at the scheduled time of service. If a technician arrives and is unable to perform work due to lack of access or site unreadiness, a Trip Fee may be charged.
6. Notice of Mechanics Lien (California Law)
Under the California Mechanics’ Lien Law, any contractor, subcontractor, laborer, supplier, or other person who helps to improve your property, but is not paid for his or her work or supplies, has a right to enforce a claim against your property. This means that after a court hearing, your property could be sold by a court officer and the proceeds of the sale used to satisfy what you owe.
7. Jurisdiction and Venue
Any dispute relating to these Terms or the Services provided shall be resolved in the courts or through authorized arbitration proceedings in [Insert County, e.g., Los Angeles County], California.
